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United States
Most of the items can pass the customs easily. Once you get the letter from US customs, please take the picture of the package which shows the delivery note from us and the US customs letter. Send it all to us. We will confirm it and then refund or redeliver the item to you again.

Other Countries
Actually, sometimes we meet with the customs problems with other country or the item was sent back from their local customs, especially some small country. These things occur probability maybe two percentages! We will ship them again or refund all your money back. The redelivery item will change for other shipping methods, such as registered air mail. Even it is slower, but it can past customs smoothly! It has very little chance to be captured again!